Your Questions, Answered.

Frequently Asked Questions

Do you ship internationally?

Yes we do! For more about our shipping locations, methods, delivery times and more, visit our shipping policies.

I purchased a preorder/backorder. When will my package arrive?

All BACKORDER/PREORDER items will note an estimated restock/ship date. If you ordered in-stock items along with backorder/preorder items, those in-stock will be held and shipped together with the backorder items.

Please note, this also applies to out of stock items.

Thank you for your patience!

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours due to high demand. If it has been more than 24 hours, please contact us by emailing with your inquiry.

I’ve placed my order. What if I need to change my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! For that reason, we usually are unable to cancel or change an order once it has been placed. 

However, we always try our best to accommodate requests, when possible! Contact us immediately via live chat or by emailing

How do I track my order?

You can track your package here to see real-time updates on your order.

You can use your tracking number provided in your order confirmation email, or by order number and email. If you have not received a tracking number, that means your package has not shipped out yet and we ask that you wait 1-3 business days for your order to be processed. If you have received a shipping confirmation email and your tracking number either does not work or is not displayed, please email us at

How do I return my order?

To start a return, please contact us at If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For more information on returns and refunds, pease visit our return policy.

How can I find out about restocks?

Sign up to receive emails! These email will include exclusive offers and product announcements. Restock information will also be posted on our website and via our social channels.

We will be rolling out a new feature that allows you sign up for product restock alerts directly from the product page. Stay tuned!

Who do I contact if i'm having technical difficulties with the website?

If you are experiencing any difficulties placing an order or with the website in general, you can get in touch via live chat or email To ensure a prompt response via email, please input "TECHNICAL HELP" in the subject line.

I emailed your customer service team. When should I expect a response?

Your message is important to us! We aim to respond to all emails within 48 business hours. Please note that this timeframe may be extended during and immediately after launches or holidays.

I'd like to collaborate with Issa Miracle, how do I get in touch?

We are always looking for content creators to collaborate with! Express your interest by filling out our application form. We'll be sure to get in touch if you are a good fit!